Policies
We want every client to be happy with our service. If something has gone wrong, here is how to tell us and what happens next.
- Acknowledged within
- 5 working days
- Full response within
- 14 working days
- Contact
- replies@myimmigration.uk
Complaints procedure
Who to contact.
If you are unhappy with any part of our service, please contact our Complaints Manager in writing at replies@myimmigration.uk or by post to our registered office.
You may also raise a complaint verbally. We treat verbal complaints as seriously as written ones.
Our response timescales.
- 01We acknowledge your complaint in writing within 5 working days of receiving it.
- 02We send you a full written response within 14 working days.
- 03If the matter is complex and needs more time, we write to explain why and give you a revised timescale.
Your right to escalate.
If you remain unhappy after our final response, you have the right to complain directly to the Immigration Advice Authority (IAA) at any time. We include the IAA’s contact details in our final response letter.
