Privacy Policy

Who we are.

MyImmigration Service Limited provides UK immigration assistance and application guidance. We are the data controller for the personal information described in this policy.

We are registered with the Information Commissioner’s Office (registration number ZB987654).

Information we collect.

• Contact details such as your name, email address and phone number
• Information about your immigration history and plans
• Identity, financial, education and employment documents you share with us
• Details of family members included in your application
• Technical information such as your browser type when you use our website

How we use your information.

• To respond to enquiries and book appointments
• To provide the services you ask us for
• To meet our legal and regulatory obligations
• To improve our website and services

Legal basis.

We process your information to perform our contract with you, to comply with legal obligations, for our legitimate interests in running our business, and with your consent where required. Information about health or criminal records is only processed where necessary for your application and with appropriate safeguards.

Sharing.

We only share your information with people who need it to deliver our service, such as IT providers, or where the law requires it. We never sell your data.

Document retention

How long we keep your documents.

After your case has ended, we keep your client file (including personal documents, correspondence and case notes) for at least 6 years. This follows regulatory guidance and lets us meet our record-keeping obligations, respond to future queries or audits, and deal with any complaints or legal claims.

When the 6-year period has passed, your documents and electronic records are securely destroyed.

Return of original documents.

At the end of your case we return all original documents to you (unless you have asked for them to be sent to someone else) and give you a written statement confirming that your file is closed.

Your rights.

• Access the information we hold about you
• Ask us to correct or delete your information
• Object to or restrict how we use it
• Withdraw consent at any time
• Complain to the Information Commissioner’s Office (ico.org.uk)